At Elliot Clicks, we value your satisfaction and strive to ensure every purchase meets your expectations. This Return and Refund Policy outlines the terms for returning products and requesting refunds.
Eligibility for Returns
We accept returns only for products that are defective, damaged, or incorrect upon delivery. To qualify for a return, items must be in their original condition, unused, and with all original packaging and accessories included.
Return Request Process
To initiate a return, please contact our customer support team at [email protected] within 7 days of receiving your order. Please include your order number, product details, and a brief description of the issue. Our team will review your request and provide return instructions.
Return Approval
Once your return request is approved, you will be guided on how to send the product back to us. Returns that do not meet the conditions or are sent without approval may not be accepted.
Inspection and Refunds
After receiving your returned item, we will inspect it to verify its condition. If approved, a refund confirmation will be sent to you. Refunds are processed through the same method as the original payment — since we only offer cash on delivery, the refund will be arranged through a suitable method after confirmation.
Non-Returnable Items
Certain items cannot be returned, including opened accessories, items with visible signs of use, or products damaged after delivery due to mishandling. Please check the product upon delivery to ensure it meets your expectations.
Exchange Policy
We currently do not offer product exchanges. If you received a defective or incorrect item, you may return it following the return process, and a replacement or refund will be provided as appropriate.
Order Cancellations
Orders can be canceled before shipping by contacting our support team. Once your order is shipped, it cannot be canceled.
Refund Timeframe
Once approved, refunds are typically processed within 7–10 business days after we receive and inspect the returned item. Processing times may vary depending on your location and method of refund.
Contact Us
For any questions or concerns regarding returns or refunds, please reach out to us at [email protected].